Frequently Asked Questions

We have tried to preempt any questions and concerns you might have.

If we missed something, please don't hesitate to contact us at:

How do I open an account?

Please contact us for an account application form. Once your account has been approved you will be able to order online and pay on invoice.

What payment options do you offer?

We provide three payment options:

Credit Card
We accept Visa Card and Mastercard.

Paypal

Bank Transfer
Please use the following bank account details to transfer your total order value. Please quote your invoice number as reference.

Account Name: Zippy Labels Ltd.
Account number: 03 0667 0612355 000
Branch name: Westpac, Levin

Do your prices include GST?

All prices listed on our website are exclusive of Goods and Services Tax (GST).

How do I return a product?

We will endeavour to resolve the situation as quickly and hassle free as possible. If you are not satisfied with your purchase for any reason, please let us know so we can take care of you.
Goods must be returned in their original condition (i.e. not marked in any way) to:

Zippy Packaging
19 Prouse Street
Levin 5510

Faulty products must be reported within 14 days of the invoice date. We will refund your postage costs in returning the product to us and happily exchange or offer a refund or credit if the item is no longer available.

How quickly do you deliver?

We aim to ship items within 24 hours of ordering.
Occasionally some items may be temporarily out of stock. These items will be backordered and shipped out once they arrive in stock. Rest assured, any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will also be promptly notified..
If your order doesn’t arrive within 5 days please contact us so we can follow up and get your goods to you as soon as possible.

What are your delivery charges?

Please view our Shipping page for our delivery charges.

Can I track my delivery?

You will be emailed a courier tracking number when your order has been processed and is ready to leave our depot. You can also check the status of your order (and obtain tracking information) through your Account Dashboard when you login.

I have an account but I've forgotten my password. What do I do?

If you have forgotten your password please click here and enter your email address and we will send you an email message containing your new password.

How do I update my account details?

Please Log in then click on "'My Account" at the top right of the page. There you can edit your addresses, change your password, view recent orders and reorder items.

What is the best way to feed Integrated Label sheets into my printer?

The printer should always pick the sheet up by the paper end first. Many printers allow you to rotate by 180 degrees by changing the printing preferences setting.

Can I have regular deliveries?

If you need regular deliveries, we can set up a standing order for you. Please call us on 09 973 4353 to arrange. We will need to know how many deliveries you require throughout the year and the quantitiy required.

How do I store integrated labels?

Correctly storing the labels maximises their shelf life and allows you to get optimal performance from them. Here are a few tips:

  1. Stack the boxes no more than 5 boxes high and they should not be stored on their edges.
  2. Store in a consistent temperature range between 10-25 degrees and not in direct sunlight.
  3. Fanning the sheets prior to use to ensure smooth running through your inkjet or laser printer.

What types of business benefit from using Integrated Labels?

So many types of businesses benefit greatly from using Integrated Labels including mail order businesses, Ecommerce retailers, online shops, TradeMe sellers, multi-channel retailers, drop-shipping companies etc. Any company who posts or couriers things will benefit!

Do you put any of your own advertising on the Integrated Labels?

Definitely not! Once you have brought the Integrated Labels it's your choice as to what information you would like to print on them.

Can my integrated label sheets or labels be pre-printed with our corporate details?

Absolutely! Please contact us for custom printing pricing.

Can the sheets be supplied with labels in different sizes and/or positions?

Yes, we can accommodate almost any size or label combination within a sheet. These requirements would need to be produced and priced accordingly. Please contact us to discuss your specifications.

What else are Integrated Label sheets known as?

  • Integral labels
  • Peel-out labels
  • Peel-off labels

What can Integrated Label sheets be used for?

Just about anything! Here’s some ideas:

  • Shipping Labels
  • Address Labels
  • Packing Labels
  • Delivery Notes
  • Return Address Labels
  • Packing Labels


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